We understand that sometimes schedules and life events can get complicated and you may need to cancel your event. We will do our best to work with you towards a mutually acceptable resolution.
IF CANCELLING DUE TO WEATHER – click here
IF CANCELLING DUE TO COVID – click here
ALL DEPOSITS are non-refundable as noted in our agreement. We are willing to apply your deposit to another date booked within 1 year of your original event date. After one full year from your original event date, the deposit is forfeited if not used. If you cancel the date a second time, only the original booking date period will be applied (the one-year period is NOT reset).
Cancellations made 10-30 business days in advance of the event date are required to pay 50% of the total cost less any deposit.
Cancellations made less than 10 business days are responsible for full balance.
PROPER NOTICE OF CANCELLATION
Notice of cancellation should be made as far in advance as possible and at least 48 hours prior to your event start time. Notice should be made via a telephone call to 610-587-7313 as well as by email to [email protected]
IN ADDITION, THE CLIENT WILL BE RESPONSIBLE FOR THE FULL BALANCE OF THE CONTRACTED AGREEMENT ON THE DAY OF THE EVENT IF:
The client calls us to cancel or postpone the event after the delivery trucks have left the warehouse to deliver the equipment to the client site.
We are notified of cancellation once on-site or at any time during the event for any reason.